by Anna Brice, Pinnacle Peak Marketing | Jan 6, 2011 | Branding, Marketing
I am not making a New Year’s resolution. They are too easy to break. I am taking the attitude—Just do…Don’t “resolve” to do. Customer Service is so vitally important to your business and GREAT customer service is at the top of my list for 2011. I am still...
by Anna Brice, Pinnacle Peak Marketing | Nov 8, 2010 | Branding, Marketing, Social Networking
I saw this article on B-to-B Online and the article says that the U.S News & World Report is ceasing their monthly print publication. This is a perfect example on how things have changed for the print industry (books, magazines, newspapers etc). It also shows how...
by Anna Brice, Pinnacle Peak Marketing | Nov 7, 2010 | Branding, Marketing
I just read the article on Forbes.com–The 20 Most Important Questions In Business. I like this article because it speaks to and supports a position I talk about all the time– Planning, planning and planning. It is so important and, surprisingly, it is...
by Anna Brice, Pinnacle Peak Marketing | Oct 24, 2010 | Branding, Marketing, Social Networking
Not everyone is convinced that social media is a viable marketing channel that warrants time and effort resources from their company. I think that’s a mistake. Do not misunderstand what I am saying–I DO NOT believe social media is the ONLY worthwhile...
by Anna Brice, Pinnacle Peak Marketing | Oct 20, 2010 | Branding, Marketing, Social Networking
What a surprise. I was reading up on a resort named the Viceroy in the Caribbean, in Anguilla. Anguilla is one of my favorite island and has the nicest beaches I have EVER seen. I am not familiar with this hotel. I have been hearing a lot about it lately, so I was...
by Anna Brice, Pinnacle Peak Marketing | Oct 18, 2010 | Branding, Marketing, Social Networking
I came across this blog post from Greg Sterling, on his blog called Screenwerk. He talks about marketing and customer service being “joined at the hip”. I have spoken about this before as I am a firm believer that customer service should be an element of...
